Is there any way to stop EBS agent abnormally from AWI or extend the waiting time for an agent?

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

EBS agent lost connection with the Oracle OCI database this cause that we cannot restart our agent from AWI. From the Service Manager, we cannot shut down the agent normally. The only way to fix the connection issue is to stop it abnormally to be able to start it up again.

Is there any way to stop that agent abnormally from AWI or extend the waiting time for an agent?

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Resolution

You can adjust an RA Oracle E-Business Suite Agent solution Agent's clean-up interval from the ServiceManager utility.

If an RA Oracle E-Business Suite Agent solution Agent is shutdown while tasks are running or being captured, they can sometimes be left in an intermediate state. When the Agent restarts, it will do a clean-up process after the clean-up time interval has passed. This allows the Automation Engine time to process tasks that were running when the Agent was stopped. The default time to wait before starting this clean-up is 20 minutes.

If your Agent is often stopped while many tasks are running or being captured, which is not recommended and can cause serious problems, then you may want to set a higher clean-up interval to avoid issues with tasks getting deleted before the Automation Engine has had time to update them. This time may be changed on the start-up command in the ServiceManager utility. To update the start-up command for an RA Oracle E-Business Suite Agent solution Agent, right-click the Agent listing and select Properties, then add the following to the command after java:

-Doebs.cleanup.minutes=<number of minutes>

The example below sets the clean-up time to 30 minutes:

/usr/bin/java -Doebs.cleanup.minutes=30 -jar /users/qa4/v9/OEBS/bin/ucxjcitx.jar