Error SDM228487 when trying to deliver software to agents reporting to a specific scalability server

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description:

Getting the error SDM228487 when trying to deliver software to the agents reporting to a specific Scalability Server.

The error message returned in this situation is the following:

Job execution postponed by user at the agent. Job is rescheduled until the next time the agent connects. [SDM228487].

Solution:

Normally, this problem is fixed by installing the fix RO36270 on the affected Scalability Server.

If the error persists, please open a support issue to further investigate the problem.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: