After upgrading to 9.3.3, DNA Jobs get stuck in a Running status.

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

After upgrading to 9.3.3, DNA Jobs get stuck in a Running status. Below is an example DNA output showing the DNA Jobs continue to run until it is killed sometime later:

Command line to run: "g:\OSI\BANK\DLL\sqr7wt.exe"  "G:\OSI\BANK\SQT\4620\Bat_Exe\EF_ERROR"
Spawned process with ID 5676
Spawned process with ID 5676
Wait time 35000
PROCESS HAS NOT EXITED
wait TIMEOUT
Looking for d:\app\automic\master\run\AMPRD\k16761.00
No kill file found d:\app\automic\master\run\AMPRD\k16761.00
Not checking timeout
wait TIMEOUT
Looking for d:\app\automic\master\run\AMPRD\k16761.00
No kill file found d:\app\automic\master\run\AMPRD\k16761.00
Not checking timeout
wait TIMEOUT
Looking for d:\app\automic\master\run\AMPRD\k16761.00
No kill file found d:\app\automic\master\run\AMPRD\k16761.00
Not checking timeout
wait TIMEOUT
Looking for d:\app\automic\master\run\AMPRD\k16761.00
Kill file found.
Kill file found.
Looking for pid 5676
Process successfully terminated
AFTER WAIT FOR EXIT
Windows return code -1
No error file check done
Windows process was closed via a kill request
Exiting with 98

Environment

Release : 9.3.3

Component : APPLICATIONS MANAGER

Resolution

Upgrade to Applications Manager 9.3.3 hf1 or above