TENANT ID Not displayed

Products

• DX Operational Intelligence
• DX Application Performance Management
• CA App Experience Analytics

Issue/Introduction

 

Trying to get Tenant ID, only gets the DEFAULTORG part. The other part is not displayed.

Is there any other way to get the Tenant ID?

{

  "took" : 0,

  "timed_out" : false,

  "_shards" : {

    "total" : 1,

    "successful" : 1,

    "skipped" : 0,

    "failed" : 0

  },

  "hits" : {

    "total" : {

      "value" : 1,

      "relation" : "eq"

    },

    "max_score" : 1.0,

    "hits" : [

      {

        "_index" : "ao_tenants_1_1",

        "_type" : "_doc",

        "_id" : "defaultorgTADMIN-USERSTORE",

        "_score" : 1.0,

        "_source" : {

          "tenant_id" : "TADMIN-USERSTORE",

          "tenant_name" : "TADMIN",

          "@product_id" : "ao",

          "@timestamp" : 1607584117367,

          "@doc_type_id" : "tenants",

         "@doc_type_version" : "1",

          "@tenant_id" : "DEFAULTORG"

        }

      }

    ]

  }

}

 

Environment

Release : 20.2

Component : CA DOI Foundations

Resolution

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboardinghttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboarding

The Jarvis API can be used to check tenants and which products they are registered to, it contains examples of curl commands to complete it

The API is available at  apis.<defaultSubDomain>

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboardinghttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboardinghttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboardinghttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboardinghttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboardinghttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboarding

If the ao product is not shown in the output or expected tenant is missing, there is documentation to assist in manually onboarding products and tenants

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html#concept.dita_07fbdc7c705f236a8cd03cb3facc5e851cf58b90_Onboarding