How to modify Service Contract to existing Areas/Categories in Service Desk Manager (SDM)

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

How to modify Service Contract to existing Areas/Categories in Service Desk Manager (SDM)

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

1. For Request/Incidents/Problems

Modify detail_pcat.htmpl form using Web Screen Painter the Service Contract ("Contrato del Servicio") field.

From

<PDM_IF "$prop.form_name_3" == "edit">
<PDM_MACRO name=dtlReadonly hdr="Contrato del servicio" attr=owning_contract colspan=1>
<PDM_ELSE>
<PDM_MACRO name=dtlLookup hdr="Contrato del servicio" attr=owning_contract colspan=1>
</PDM_IF>

to

 

<PDM_IF "$prop.form_name_3" == "edit">
<PDM_MACRO name=dtlLookup hdr="Contrato del servicio" attr=owning_contract colspan=1>
<PDM_ELSE>
<PDM_MACRO name=dtlLookup hdr="Contrato del servicio" attr=owning_contract colspan=1>
</PDM_IF>

 

Change from dtlReadonly to dtlLookup.

This will create a new detail_pcat.htmpl in \CA\Service Desk Manager\site\mods\www\htmpl\web\analyst.

Run pdm_webcache -H and delete cache from the browser and it should look similar to the screenshot below:

 

 

 

2. For Change Orders

Modify detail_pcat.htmpl form using Web Screen Painter the Service Contract (Contrato del servicio) field.

From

<PDM_IF "$prop.form_name_3" == "edit">
<PDM_MACRO name=dtlReadOnly hdr="Contrato del servicio" attr=owning_contract>
<PDM_ELSE>
<PDM_MACRO name=dtlLookup hdr="Contrato del servicio" attr=owning_contract colspan=2>
</PDM_IF>

to

 

<PDM_IF "$prop.form_name_3" == "edit">
<PDM_MACRO name=dtlLookup hdr="Contrato del servicio" attr=owning_contract>
<PDM_ELSE>
<PDM_MACRO name=dtlLookup hdr="Contrato del servicio" attr=owning_contract colspan=2>
</PDM_IF>

 

Change from dtlReadonly to dtlLookup.

This will create a new detail_pcat.htmpl in \CA\Service Desk Manager\site\mods\www\htmpl\web\analyst.

Run pdm_webcache -H and delete cache from the browser and it should look similar to the screenshot below: