Twilio SMS configuration not connecting "Verifications was not found"
Article ID: 205308
Updated On:
Products
Issue/Introduction
We are using CA Identity Manager's out of the box integration with Twilio that sends OTP and verifies it. This was working in 14.2 without SAML.
As part of this integration, we provide following details in CA Identity Manager -
URL - https://api.twilio.com/2010-04-01/Accounts
Account SID
Auth Token
See the following errors with no configurations changed at our end.
2020-11-17 12:00:17,395 ERROR [com.netegrity.ims.sms.impl.Twilio] (default task-14) Exception A JSONObject must begin with '{' at character 1 of <?xml versi
on='1.0' encoding='UTF-8'?>
<TwilioResponse><RestException><Code>20404</Code><Message>The requested resource /2010-04-01/Accounts/Verifications was not found</Message><MoreInfo>https://
www.twilio.com/docs/errors/20404</MoreInfo><Status>404</Status></RestException></TwilioResponse>
2020-11-17 12:00:17,395 ERROR [com.netegrity.ims.sms.impl.Twilio] (default task-14) Twilio notifyUser Exception java.text.ParseException: A JSONObject must b
egin with '{' at character 1 of <?xml version='1.0' encoding='UTF-8'?>
<TwilioResponse><RestException><Code>20404</Code><Message>The requested resource /2010-04-01/Accounts/Verifications was not found</Message><MoreInfo>https://
www.twilio.com/docs/errors/20404</MoreInfo><Status>404</Status></RestException></TwilioResponse>
Did anything change in the way this is configured?
Environment
Release : vApp 14.2 CP5 +SAML
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Cause
URL for connection did change and "custom code" from the Twilio side will need to be enabled. See resolution below.
Resolution
Where the Service SID is the SID of the verify service created in your Twilio account.
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-2/configuring/user-console-design/self-service-tasks/configure-the-forgotten-password-reset-forgotten-user-id-and-one-time-password-tasks/recover-the-password-or-loginid-with-a-one-time-password-with-an-sms-text-message.html#concept.dita_9de2334c8f8bdde7d7489f22638c8eadd2e6c6b4_ConfigureSMS
Under "Configuring Twilio":
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-2/configuring/user-console-design/self-service-tasks/configure-the-forgotten-password-reset-forgotten-user-id-and-one-time-password-tasks/recover-the-password-or-loginid-with-a-one-time-password-with-an-sms-text-message.html
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