Resolve 'Verifications was not found' Error in Twilio SMS Configuration for Identity Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

When using the out-of-the-box Twilio integration for One-Time Password (OTP) verification, you may encounter a "Verifications was not found" error. This issue occurs when the Twilio API URL endpoint or service settings are outdated. This article outlines the required configuration updates to restore connectivity.

Environment

Identity Manager 14.5 & 15

Cause

The error is caused by an outdated API endpoint URL and the requirement to enable "Custom Code" in the Twilio Verify Service configuration to support the current integration standards.

Resolution

1. Update Twilio API URL In the Identity Manager SMS configuration, update the connection URL to the following format: https://verify.twilio.com/v2/Services/{ServiceSID} (Replace {ServiceSID} with the actual Service SID generated in your Twilio account.)
2. Enable Custom Code in Twilio Log in to your Twilio account and navigate to the Verify Service settings. Enable the Custom Code option within the "Code Customization" section of your Verify Service. This is required for the integration to function correctly with current API requirements.
3. Verify Configuration Save the changes in Identity Manager and attempt a test OTP verification to confirm connectivity.

Additional Information

For further information about OTP, see documentation Recover the Password or LoginId with a One-Time Password with a Text or Voice Message - 14.5 or Recover the Password or LoginId with a One-Time Password with a Text or Voice Message - v15

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