Resubmit a risk survey for a change order ticket

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

We understand that it is not possible to change a submitted risk survey. We would like to know if it is possible to submit a new one to replace the submitted survey.

Environment

CA Service Desk Manager all versions

Resolution

It is possible only if the change order ticket does not contain workflow tasks:

1. Be sure that no workflow task is attached to the change order ticket; if there are some then you won't be able to resubmit the risk survey and you shouldn't perform the below steps.
   You can check by clicking Additional Information-->Workflow Tasks for built-in workflow tasks or Process Automation workflow tasks
   
2. Edit the change order ticket, make note of the current value that is set for the category field, delete the value that is in the category field, and save the change order ticket.
   
3. Edit the change order ticket, set the value of the category field to the original value, and save the Change Order.
4. Note that the Risk Survey button is enabled. Click on it and submit the new values for the new survey.
   

Additional Information

Implement the Risk Survey