Endpoint prevent server - service not starting
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Endpoint prevent server - service not starting

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Article ID: 205218

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

One of your Endpoint prevent servers will not start its service. You have checked logs and found the following error in the SymantecDLPDetectionServer.log: 

STATUS | wrapper  | 2020/12/15 16:09:51 | JVM requested a restart.
STATUS | wrapper  | 2020/12/15 16:10:00 | Launching a JVM...
INFO   | jvm 4    | 2020/12/15 16:10:09 | WrapperManager: Initializing...
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp:
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: Encountered an error running main:
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: com.vontu.util.config.ConfigurationException: port not set for server: boxmonitor
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.communication.transport.TransportConfig.validate(TransportConfig.java:388)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.communication.transport.TransportConfig.<init>(TransportConfig.java:54)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.Configurator.configure(Configurator.java:78)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.Configurator.configure(Configurator.java:46)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.boxmonitor.BoxMonitor.createMessenger(BoxMonitor.java:244)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.boxmonitor.BoxMonitor.createBoxMonitor(BoxMonitor.java:152)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.boxmonitor.BoxMonitor.start(BoxMonitor.java:292)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at com.vontu.boxmonitor.BoxMonitor.main(BoxMonitor.java:318)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at java.lang.reflect.Method.invoke(Method.java:498)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:325)
INFO   | jvm 4    | 2020/12/15 16:10:10 | WrapperSimpleApp Error: at java.lang.Thread.run(Thread.java:748)
STATUS | wrapper  | 2020/12/15 16:10:12 | on_exit trigger matched.  Restarting the JVM.  (Exit code: 1)

Environment

Release : 15.7, 15.8 and 16.0.X

Component :

Cause

This message "port not set for server: boxmonitor" indicates the detection server is unable to determine what port is being used by the BoxMonitor to communicate with the Enforce on. 

Resolution

The configuration file Communication.properties was incorrectly named to Communication.properties.txt, once the ".txt" extension was removed and the Symantec DLP Detection Server Service was restarted the server worked as normal.

This might happen also if the Communication.properties file is inaccessible due to missing permissions or it has been removed or been corrupted.