Error during transfer "cannot open file '(folder name ) Error: '5 - Access is denied"

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error message:

cannot open file ('folder path)'. Error: '5 - Access is denied. >FileChannel.cpp#sys::FileChannel::open:247<'.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Cause

Fix version:
Component(s): Agent.MVS

Resolution

Apply any 1 of the below workaround or upgrade to fixed versions to resolve the issue

Workaround 1: use an intermediary Windows agent to transfer the files where the traffic is directly opened towards the MVS agent

Workaround 2: downgrade MVS agent to 12.0

Solution: Update to a fix version listed below or a newer version if available.

Automation Engine 12.2.8 - Planned release in February 2021
Automation Engine 12.3.5 - Planned release in March 2021