Agent status screen has multiple entries for the same device

Products

• CASB Security Advanced
• Cloud Secure Web Gateway - Cloud SWG
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Premium
• CASB Security Standard

Issue/Introduction

Same device has 2 different IP addresses in the WSS Agent Status screen.

Cause

Any time that a computer with the WSS agent installed switches networks it will create a new entry in the status page.

Resolution

This is working as designed.  This issue is appearing more often since more users are hybrid working from both home and at the office causing the computer to change networks.