Identity Policy not running on Admin Task as before

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

The Identity Policy is not working anymore in a specific Admin Task, it stopped to work without reason.

 

Environment

Identity Manager 14.x

Virtual Appliance and Standalone versions

Cause

The root cause can be:

- Manual change in the LDAP browser corrupted the Admin Task

- Some connection issues (IdM x DB) while modifying the Admin Task and corrupted it

- Cluster environment, some issue with nodes connectivity while modifying the admin task

- Remove some Provisioning Role through IdM UI which is part or another process that broke the Identity Policy or PX 

- Disk full (IdM or DB) which causes data losses

Resolution

Create a copy of the problematic Admin Task and after that the Identity Policy worked again.