Identity Portal slow to load the access request page
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Identity Portal slow to load the access request page


Article ID: 205130


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite


To load the Identity Portal Access Request page is taking more than 4 minutes.


Identity Manager / Identity Portal 14.x


The root cause can be different reasons, see the resolution below and also check the "Additional Information" section below with more documentation about how to improve performance 


Check if the number of Provisioning Roles listed in Provisioning Manager is the same as the number in the Identity Manager UI


If the number of Provisioning Roles is different a possible root cause is the use of etautil tool or removal using Provisioning Manager and some issues in the Inbound notification which cause Identity Manager Server does not remove the Provisioning Role in its side.


The suggestion, in this case, is to recreate the Provisioning Roles in the Provisioning Server and delete them through Identity Manager UI.

Additional Information