SOI - Connector details missing
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SOI - Connector details missing

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Article ID: 205127

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

In our SOI system no Connector details are shown in the UI anymore (see screenshots)

 


The following KBs did not help:

SOI Dashboard doesn't show Connector details

https://knowledge.broadcom.com/external/article?articleId=8865
 

Can't see connector details on the Administration tab

https://knowledge.broadcom.com/external/article?articleId=7912


Customer answered:


- The SOI systems can reach each other via DNS (tested with ping and nslookup) using short hostname or FQDN, also vice versa (from IP to FQDN).
- The name resolution is done at correct prodcution ip address (no problem with multiple NIC)

soiuis-debug.log and the time the issue was reproduced:

2020-12-07 16:44:35,599 ERROR [AdminUI GetConnectorConfig 6] uimanager.AdministrationUIThread.run(771)  - AdministrationUIThread.run() - consumer.initialize() failed
2020-12-07 16:50:06,770 ERROR [ActiveMQ Task] failover.FailoverTransport.doReconnect(908)  - Failed to connect to transport after: 11 attempt(s)
2020-12-07 16:50:06,783 ERROR [########_getSiloData:msgBusCreateTopicConnection] exceptions.ExceptionUtil.exceptionConv(46)  - MsgBus :Connection timed out: connect
javax.jms.JMSException: Connection timed out: connect
 at org.apache.activemq.util.JMSExceptionSupport.create(JMSExceptionSupport.java:62)
 at org.apache.activemq.ActiveMQConnection.syncSendPacket(ActiveMQConnection.java:1298)
 at org.apache.activemq.ActiveMQConnection.ensureConnectionInfoSent(ActiveMQConnection.java:1384)
 at org.apache.activemq.ActiveMQConnection.setClientID(ActiveMQConnection.java:397)
 at com.ca.sam.ifw.api.jms.JMSImpl$2.run(JMSImpl.java:429)
Caused by: java.net.ConnectException: Connection timed out: connect
 at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
 at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
 at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
 at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
 at java.net.Socket.connect(Socket.java:589)
 at org.apache.activemq.transport.tcp.TcpTransport.connect(TcpTransport.java:484)
 at org.apache.activemq.transport.tcp.TcpTransport.doStart(TcpTransport.java:447)
 at org.apache.activemq.util.ServiceSupport.start(ServiceSupport.java:53)
 at org.apache.activemq.transport.InactivityMonitor.start(InactivityMonitor.java:127)
 at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:58)
 at org.apache.activemq.transport.WireFormatNegotiator.start(WireFormatNegotiator.java:72)
 at org.apache.activemq.transport.failover.FailoverTransport.doReconnect(FailoverTransport.java:844)
 at org.apache.activemq.transport.failover.FailoverTransport$2.iterate(FailoverTransport.java:135)
 at org.apache.activemq.thread.PooledTaskRunner.runTask(PooledTaskRunner.java:122)
 at org.apache.activemq.thread.PooledTaskRunner$1.run(PooledTaskRunner.java:43)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)
2020-12-07 16:50:06,833 ERROR [AdminUI GetConnectorConfig 6] uimanager.AdministrationConsumer.initialize(188)  - exception occurred, reason: Connection timed out: connect
com.ca.sam.ifw.api.exceptions.MsgBusConnectionFailureException: Connection timed out: connect
 at com.ca.sam.ifw.api.jms.JMSObject.ifwMsgBusStartConnection(JMSObject.java:354)
 at com.ca.sam.administration.uimanager.AdministrationConsumer.initialize(AdministrationConsumer.java:140)
 at com.ca.sam.administration.uimanager.AdministrationUIThread.run(AdministrationUIThread.java:88)
Caused by: com.ca.sam.ifw.api.exceptions.MsgBusJMSException: 
 at com.ca.sam.ifw.api.exceptions.ExceptionUtil.exceptionConv(ExceptionUtil.java:47)
 at com.ca.sam.ifw.api.exceptions.ExceptionUtil.exceptionConv(ExceptionUtil.java:21)
 at com.ca.sam.ifw.api.jms.JMSImpl$2.run(JMSImpl.java:449)
Caused by: javax.jms.JMSException: Connection timed out: connect
 at org.apache.activemq.util.JMSExceptionSupport.create(JMSExceptionSupport.java:62)
 at org.apache.activemq.ActiveMQConnection.syncSendPacket(ActiveMQConnection.java:1298)
 at org.apache.activemq.ActiveMQConnection.ensureConnectionInfoSent(ActiveMQConnection.java:1384)
 at org.apache.activemq.ActiveMQConnection.setClientID(ActiveMQConnection.java:397)
 at com.ca.sam.ifw.api.jms.JMSImpl$2.run(JMSImpl.java:429)
Caused by: java.net.ConnectException: Connection timed out: connect
2020-12-07 16:50:06,841 ERROR [AdminUI GetConnectorConfig 6] uimanager.AdministrationUIThread.run(771)  - AdministrationUIThread.run() - consumer.initialize() failed

 

2020-12-07 16:50:06,770 ERROR [ActiveMQ Task] failover.FailoverTransport.doReconnect(908)  - Failed to connect to transport after: 11 attempt(s)
2020-12-07 16:50:06,783 ERROR [########tSiloData:msgBusCreateTopicConnection] exceptions.ExceptionUtil.exceptionConv(46)  - MsgBus :Connection timed out: connect
javax.jms.JMSException: Connection timed out: connect
 at org.apache.activemq.util.JMSExceptionSupport.create(JMSExceptionSupport.java:62)
 at org.apache.activemq.ActiveMQConnection.syncSendPacket(ActiveMQConnection.java:1298)
 at org.apache.activemq.ActiveMQConnection.ensureConnectionInfoSent(ActiveMQConnection.java:1384)
 at org.apache.activemq.ActiveMQConnection.setClientID(ActiveMQConnection.java:397)
 at com.ca.sam.ifw.api.jms.JMSImpl$2.run(JMSImpl.java:429)
Caused by: java.net.ConnectException: Connection timed out: connect
 at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
 at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
 at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
 at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
 at java.net.Socket.connect(Socket.java:589)

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Cause

Firewall blocking communcation

Resolution

A blcoked port  (61616 tcp) at SOI server can cause this issue.

Allow the traffic via the firewall for access via UI server.

After opening of local firewall at SOI server the connector parameters will display. 

Additional Information

Requirements for CA UIM Connector
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight-connectors/connectors/ca-unified-infrastructure-management-uim-connector-3-9-1/requirements-for-ca-uim-connector.html

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