Getiing error ABEND=S000 U0299 REASON=00000000 while submitting a job

Products

• Vision:Results

Issue/Introduction

Getting below error when I submit a job in our production system. 

ABEND=S000 U0299 REASON=00000000

1. A PRIVILEGED INSTRUCTION WAS ENCOUNTERED.                                 
                                                                             
 ABORTING SUBROUTINE:         CPUXTR                                         
                                                                             
    ADDRESS   ERROR CODE/DESCRIPTION       INSTRUCTION    ADDRESSES #1 AND #2 DATA (16 BYTES EACH)
                                                                             
    0001B7E2  0C2  PRIVILEGED OPERATION    DIAG             

Environment

Release : 6.0

Component : CA VISION:Results

z/OS 1.9 and above

Resolution

This exact problem can be resolved by apar QO92631 - S0C2 ABEND UNDER Z/OS 1.9 

If you believe you have this applied then look at the options banner. Look for 60027 in the list. Be sure this job is utilizing a STEPLIB to the same load library your failing job is using so you have an exact match.

EX:

ow to display the Vision Results Option page
 
//TEST EXEC PGM=DYL280 
//SYS280R DD SYSOUT=* 
//SYSOUT DD SYSOUT=* 
//SYSPRINT DD SYSOUT=* 
//SYS004 DD UNIT=VIO,SPACE=(TRK,(5,5)) 
//SYSIN DD * 
FILE INFILE CARDS 
INDATA 80 (REPORT'TEST) 
LIST INDATA 
FIN 
THIS DISPLAYS THE VISION:RESULTS DEFAULT OPTIONS PAGE 
/* 

 

Sample output snippet for apars. This will be about the middle of the output.

YOUR SYSTEM HAS PATCH # 60001, 60002, 60003, 60004, 60005, 60006, 60007, 60
60011, 60012, 60013, 60014, 60015, 60016, 60017, 60018, 60019, 60020, 60021
60025, 60026, 60027, 60028, 60029, 60030, 60031, 60032, 60033, 60034, 60035                              ---> note the highlighted number proves the apar is on.
60039, 60040, 60041, 60042, 60043, 60044, 60045, 60046, 60047, 60048, 60049
60053, 60054, 60055, 60056, 60057, 60058, 60059, 60060, 60061, 60062, 60063
60067, 60068, 60069                                                        

 

The absolute best resolution is to install all the published apars available after you install the base product or are previous to PTF027 (QO92631)

Additional Information

If you believe this apar does not resolve your problem then you should open an issue with support and provide the following documentation:

1) Complete listing of the job which includes the JCL, compile, and dump output

2) The execution of a stand alone options job provided in this KD.

3) A complete listing of the job that ran clean previously. JCL, Compile, and dump output

4) The execution of a stand alone options job provided in this KD (on the system that works if different)