Some Users Unable to Login After an Upgrade
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Some Users Unable to Login After an Upgrade


Article ID: 205063


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


After upgrade, various users are getting error in the UI after login:

Error 501- Not Implemented. The server does not support the requested feature. Contact your system administrator.

or HTTP 500 and unable to login

Errors in app-ca.logs: 

WARN  2022-02-25 11:53:34,612 [https-jsse-nio2-8143-exec-3] web.WebActionController (clarity:<user>none:npt.overview) User <user> may exist in SSO but is not defined in the application. Database error while inserting user session

ERROR 2022-02-25 11:53:34,612 [https-jsse-nio2-8143-exec-3] (clarity:<user>:none:npt.overview) UserSessionCache.insertToPersistence:PMD error
SQL error code: 1403
Error message: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-01403: no data found
ORA-06512: at "CLARITY.CMN_SESSIONS_INS_ID_SP2", line 14
ORA-06512: at line 1

The issue may be only via SSO and not be present in Incognito mode


Clear the Clarity Server cache

  1. Log in to Clarity application as an admin user
  2. Modify the URL field to: https://<server>/niku/nu#action:security.caches
  3. From the Caches tab, Select all by clicking the Select All button
  4. Click the Flush All button
  5. Log out & Log in back in