After upgrading from ITAM 17.2 to 17.2.02, the 'Packageid WSE3_0' component is in pending status in the al_cdb_componentinstallstate MDB table
select * from mdb.dbo.al_cdb_componentinstallstate where machinename like '%<ITAM_SERVER>%' and installationstate not in ('complete','Applied')
Output shows packageid='WSE3_0' in pending status
All Supported Operating Systems
1. Verify if the task ‘WSE3_0' is installed successfully or is really in a pending state.
Product: Microsoft WSE 3.0 Runtime -- Installation operation completed successfully.
2. After verifying that WSE3_0 is indeed installed successfully, run the following query to update the status correctly in the MDB
update al_cdb_componentinstallstate set installationstate='complete' where packageid='WSE3_0' and installationstate= ‘pending’.
3. Run IISRESET to restart IIS
4. Verify that the ITAM application is running correctly.
Moving forward, this behavior will not occur when installing any newer ITAM release on top of the current release after updating the MDB via the query in step #2 above.