Identity Portal User Console is not available (Main Connector is down or not defined)

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

After deploying Virtual Appliance (Identity Manager and Identity Portal) we get this error message:

Identity Portal User Console is not available (Main Connector is down or not defined)

 

Environment

Virtual Appliance 14.x

Resolution

Log in to the Identity Portal Admin UI

• Select the menu SETUP at the top and Connectors at the left menu
• Click on the CAIM connectors
• Click on the Webservices tab and take note of the value of the "Web Service Configuration ID" field

Log in to the Identity Manager UI

• Select menu System > Web Services > Delete Web Services Configuration
• Select and delete the Web Service name you took note of above

From Identity Portal Admin UI back to CAIM connectors above

• Click the Next button
• You will receive a message "Web Service configuration portal does not exist, would you like to create it?"
• Click the Yes button and it will create the Web Service configuration again.
• Start the CAIM connector.

If the steps above do not work, try the following

• Open Identity Portal Admin Console
• Select Setup
• Select CAIM connector
• In the CAIM connector select the Webservices tab
• In the "IM Environment System Manager Username" field, set a new user, "imadmin" for example
• Restart CAIM connector