How to populate custom attributes in Servicepoint

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Custom attributes do not appear while creating a ticket in the Servicepoint UI.

How to add custom attributes to Servicpoint?

Environment

Service Desk Manager 17.x

xFlow/ServicePoint

All Supported Operating Systems

Resolution

Step #1 

Login to the Service Desk Manager UI as an Administrator and navigate to Administration->Xflow Interface->object Attributes-> Create new 

Add the custom attribute(s)

Step #2

Navigate to Administration->Xflow Interface->General, select "empFactoryAccess" and update it with the custom table name

Step #3

Navigate to Administration->XFlow Interface->Service Point ->Configuration->Default->New Ticket Attributes and add the Variables

Step #4

Restart the xFlow Service for the changes to take effect

Login to Servicepoint. You should be able to view the custom attributes.