Call option in Servicepoint
Article ID: 204945
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
ServiceDesk
Issue/Introduction
When user opens a request in ServicePoint they see a Call option (phone icon) in the upper right of the page. What is the function of it and how do we mange it.
Environment
Release : 17.3 and up
Component : SERVICE DESK MANAGER
Resolution
Login to CA Service desk manager ->Option Manager-> Call Service Desk. Configure the options and recycle CA Service desk services.
Login to Service point, Select Call option to find the Customer case contact number.
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