Call option in Servicepoint
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Call option in Servicepoint

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Article ID: 204945

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When user opens a request in Servicepoint they see Call option in bottom left section of the page. What is the function of it and how do we mange it. 

 

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

#Login to CA Service desk manager ->Option Manager-> Call Service Desk. Configure the options and recycle CA Service desk services. 


Login to Service point, Select Call option to find the Customer case contact number. 

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