Linux ARD Hub using Docker installation failing with license verification

Products

• CA Agile Requirements Designer

Issue/Introduction

Installing new Linux ARD Hub using Docker container installation and we are failing with license verification which needs internet access.

 

 

Environment

Release : 3.1

Component : CA Agile Requirements Designer

Cause

Error:

[[email protected] /var/dnb/ard/GEN0000000003202]# ./ard.sh --get-files --offline

Fri Dec  4 16:28:17 CET 2020

ARD Hub 3.1.1.214 deployment

Error response from daemon: Get https://ard-docker.packages.ca.com/v1/users/: dial tcp 108.168.158.236:443: i/o timeout

Pulling images from ard-docker.packages.ca.com

Pulling ard-docker.packages.ca.com/ard/aux:3.1.1.214

Trying to pull repository ard-docker.packages.ca.com/ard/aux ...

Get https://ard-docker.packages.ca.com/v1/_ping: dial tcp 108.168.158.236:443: i/o timeout

Failed to pull ard-docker.packages.ca.com/ard/aux:3.1.1.214

[[email protected] /var/dnb/ard/GEN0000000003202]#

Resolution

Review the context of the error, it does not concern licensing, but rather setting of telemetry, which is required only if there is a PLA agreement.
 
The error reported appears to be a network or firewall issue as the connection to 
ard-docker.packages.ac.com is timing out, so it cannot pull the images down for the install.

You will need internet access to pull the images by obtaining them from a machine that has internet access and then move the images over to run the install locally.