Can't install Identity Portal

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

I'm trying to install Identity Portal v.14.3

DB: MS SQL Server  
SO: Windows 2016
Wildlfy 8.2.1
JDK: 1.8.x

DB Driver: mssql-jdbc-6.4.0.jre8.jar

when the install program try to connect database we receive an error: Failed to connect identity portal dabase.

 

Environment

Release : 14.3

Component : SIGMA-Identity Suite

Cause

Incorrect JDBC driver does not allow for the connection to the DB to be initiated successfully.

Resolution

Utilize sqljdbc.jar from IM Admin Tools ..\CA\Identity Manager\IAM Suite\Identity Manager\tools\lib\jdbcdrivers and copy it to the local IP machine where the installation is to take place

Additional Information

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-3/installing/installing-ca-identity-portal/ca-identity-portal-installation/installing-ca-identity-portal-on-jboss.html