Jobs created from processes are Cancelled

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Why after upgrading, do jobs we create as part of a process move to cancelled status?

Steps to Reproduce:

1. Click on the process

2. Click on the applicable process step

3. Click on the action used to run the job

4. View the Job Status under the Job section

Results: The Job Status is in cancelled status

Environment

Release : 15.9

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

See Custom Processes, Scripts, and Other Customizations for information regarding custom processes and other customizations that may be impacted as part of an upgrade. These may have to be reconfigured post upgrade.

Additionally, see also the below referenced in techdocs at: Review Cancelled Jobs After Upgrade

Please review any Clarity jobs that are in the Canceled state after your upgrade is complete. Please pay special attention to any canceled jobs that were previously recurring jobs. Sometimes, after an upgrade, job parameters change and the jobs move to a canceled state. If you don't proactively review canceled jobs, you will only notice them after you receive escalations from the business