Creating and customizing case views on the Broadcom support portal

Products

• Support Portal

Issue/Introduction

Learn how to create and customize case views on the Broadcom support portal, including:

• How to create case views
• How to manage case views (such as viewing closed cases or severity 1 cases)
• How to customize columns on the case view
• How to use filters on case views

Cause

The default view is not editable and the filter and settings options are grayed out.

Resolution

To apply filters or customize columns, create a new view:

1. Log in to the Broadcom case management portal.
2. Click My Cases to view support cases created by the logged in portal user.
3. Click All Cases to view support cases created against the site IDs of which the logged in portal user is associate with
   
   
   
   
4. From the My Cases or All Cases view click the View dropdown arrow and Create New View to create a custom case view
   
   
   
   
5. Choose from a variety of filtering options including Field Name, Condition Type, “AND” “OR”.
   Example: To filter on closed cases, use Field Name = Status and Search = Closed
   
   
   
   
6. Click the gear icon to customize the columns to display in the custom case Drag and drop the desired columns to the Selected Fields column and click Apply.
   
   
   
   
7. To edit / rename an existing custom case view, select the case view name from the View dropdown and click the down arrow next to Filter. Make your desired changes and click Save.
   
   

8. After your view is applied and saved, you can export the case data from the view.

 

Note: Columns can be sorted ascending or descending from the My Open Cases, My Cases and All Cases view. Click to the right on the column label to sort as needed.

Additional Information

For further assistance, please contact Broadcom Customer Care by using the chatbot available on the Broadcom support portal.