We are facing issue for OTP authentication. Here is the log of that error message.
12/02/20 11:47:38.810 DEBUG TXN_NATIVE 00000137 00000155 - ArDBM::Executing Query[AuthTokens_Insert]
12/02/20 11:47:38.811 INFO TXN_NATIVE 00000137 00000155 - Dbm::SQL State:23000, Native Code: 7F0F00000A43, ODBC code: [CA Advanced Auth][ODBC SQL Server Wire Protocol driver][Microsoft SQL Server]Violation of PRIMARY KEY constraint 'PK_ARWFAUTHTOKENS'. Cannot insert duplicate key in object 'dbo.ARWFAUTHTOKENS'. The duplicate key value is (1:155).SQL State:HY008, Native Code: 7F0F00000E25, ODBC code: [CA Advanced Auth][ODBC SQL Server Wire Protocol driver][Microsoft SQL Server]The statement has been terminated.
12/02/20 11:47:38.811 DEBUG TXN_NATIVE 00000137 00000155 - ArDBPoolManagerImpl::reportQueryFailure: Query has failed. Figure out the implications
12/02/20 11:47:38.811 DEBUG TXN_NATIVE 00000137 00000155 - Entering ArDBPoolManagerImpl::isKnownFailure with this [0xc595c0]
12/02/20 11:47:38.811 DEBUG TXN_NATIVE 00000137 00000155 - Exiting ArDBPoolManagerImpl::isKnownFailure with this [0xc595c0]
Release : 9.1
Component : AuthMinder(Arcot WebFort)
This issue started after Strong Auth version 9.0 and there were fixed provided to address the issue. In this version we introduced the Sequence exhaustion at per Instance level where previously all Instances were sharing the same Max sequence number. There were some tables like ARWFAUTHTOKENS which missed the InstanceID to make the transaction unique and to address that a code level fix was provided.
With 9.1 version the code fix is already part of the product if you are on 9.0 or 9.0.02 version please reach out to support for the fix. Along with the fix the important steps is to follow the below steps.
1. Go to ARCOT_HOME/conf directory and open arcotcommon.ini file
2. Under section
Please make sure that all the Instances have unique values and this is a number, e.g. If you have 10 Instances then this value should be 1 for Instance1, 2 for Instance2 and so on.
3. This will need a restart of the Application server and Strong Authentication service.