EDC8121I Connection reset (errno2=0x76650446) Compuware Receive Order & Top Secret

Products

• Top Secret
• Top Secret - LDAP
• WEB ADMINISTRATOR FOR TOP SECRET

Issue/Introduction

When FTPing using Compuware's SMPE Receive Order, the following occurs:

GIM68700I    ORDER ORD00001 HAS BEEN SENT TO THE SERVER AT https://example.com/receive-order/.    
GIM69144I    ORDER ORD00001 IS READY FOR DOWNLOAD. 
GIM69232S ** RECEIVE PROCESSING HAS FAILED BECAUSE THERE WAS AN FTP ERROR AFTER 10 ATTEMPTS.           
GIM20501I    RECEIVE PROCESSING IS COMPLETE. THE HIGHEST RETURN CODE WAS 12.          

recv error from getNextReply - EDC8121I Connection reset. (errno2=0x76650446)
Connection with example.com terminated
Std Return Code = 19331, Error Code = 00010 

Environment

Release : 16.0

Component : CA Top Secret for z/OS

Resolution

It was a Firewall issue.