Performance Center silent installation fails due to MySql password problems
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Performance Center silent installation fails due to MySql password problems


Article ID: 204683


Updated On:


CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps


After installing using the silent method Performance Center services fail to start.

MySql won't recognize the password specified when creating the file.

The file is missing values for the DB_PASSWORD_VARIABLE and DB_PASSWORD_CONFIRM entries.


All supported DX NetOps Performance Management releases


Running the silent installation without editing the file to add the MySql password in the DB_PASSWORD_VARIABLE and DB_PASSWORD_CONFIRM entries.


After generating the file for a silent Performance Center installation, review the file to validate all entries contain the correct values for a successful installation.

The DB_PASSWORD_VARIABLE and DB_PASSWORD_CONFIRM entries in the file must be manually entered if not written to the file during it's creation.

When entering the passwords enter them as-is without surrounding single or double quotes. For example if the password is PerformanceCenter20! the entries in would look like:

  • DB_PASSWORD_VARIABLE=PerformanceCenter20!
  • DB_PASSWORD_CONFIRM=PerformanceCenter20!

NOTE: If the password must contain the equal (=) sign special character it will need to be escaped using a "\" symbol. In this case if using PerformanceCenter20= it would appear as:

  • DB_PASSWORD_VARIABLE=PerformanceCenter20\=
  • DB_PASSWORD_CONFIRM=PerformanceCenter20\=

Additional Information

Beware of bad MySql path entries in the file when using the Performance Center silent installation method. This is a known issue documented in Knowledge Base article ID 202168 titled Dx NetOps 20.2.2 Fails To Install with Install Response File.