Performance Center silent installation fails due to MySql password problems

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

After installing using the silent method Performance Center services fail to start.

MySql won't recognize the password specified when creating the silent.properties file.

The silent.properties file is missing values for the DB_PASSWORD_VARIABLE and DB_PASSWORD_CONFIRM entries.

Environment

All supported DX NetOps Performance Management releases

Cause

Running the silent installation without editing the silent.properties file to add the MySql password in the DB_PASSWORD_VARIABLE and DB_PASSWORD_CONFIRM entries.

Resolution

After generating the silent.properties file for a silent Performance Center installation, review the file to validate all entries contain the correct values for a successful installation.

The DB_PASSWORD_VARIABLE and DB_PASSWORD_CONFIRM entries in the silent.properties file must be manually entered if not written to the file during it's creation.

When entering the passwords enter them as-is without surrounding single or double quotes. For example if the password is PerformanceCenter20! the entries in silent.properties would look like:

• DB_PASSWORD_VARIABLE=PerformanceCenter20!
• DB_PASSWORD_CONFIRM=PerformanceCenter20!

NOTE: If the password must contain the equal (=) sign special character it will need to be escaped using a "\" symbol. In this case if using PerformanceCenter20= it would appear as:

• DB_PASSWORD_VARIABLE=PerformanceCenter20\=
• DB_PASSWORD_CONFIRM=PerformanceCenter20\=

Additional Information

Beware of bad MySql path entries in the silent.properties file when using the Performance Center silent installation method. This is a known issue documented in Knowledge Base article ID 202168 titled Dx NetOps 20.2.2 Fails To Install with Install Response File.