Configure SNMP

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

We need to configure the file and add the line in the file   /etc/sysconfig/snmptrapd  
OPTIONS="-A -Lf /var/log/snmptrapd.log -p /var/run/snmptrapd.pid"  as instructed by Support

But it seems like only the root user has access to modify the file so we are unable to modify the file.

Our customer is asking why hasn't the root access been provided to them.

Why is it for just SNMP we have to engage the service team.

Please provide us with proper reason.

Version information
CA Identity Suite, Virtual Appliance Version 14.2.0
Cumulative Patch Level
ProductVersion
Virtual Appliance14.2.0 CP02
Identity Manager14.2.0 CP05
Identity Governance14.2.0 CP03
Identity Portal14.2.0 CP02
Operating System14.2.0 CP20200416
Hotfixes
ProductHotfix nameInstall date
N/ADBUTIL-UNIV-FIX-20200518-0012020-11-06 21:01:34
Virtual ApplianceHF-CP-VA-140200-0002-0012020-11-06 21:01:09
Identity ManagerHF-DE446243-20200219-00032020-05-27 22:04:53
Identity ManagerHF-DE461575-20200519-00012020-05-27 22:06:10

 

Environment

Release : 14.2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

When using the vApp no one has access to root.

Not even support.

Please see this doc about what users the config user can su to:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-3/virtual-appliance/administering-virtual-appliance/using-the-login-shell.html

As for changing the /etc/sysconfig/snmptrapd this is the wrong location to edit the file.

Please see instructions here:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-3/virtual-appliance/monitoring-virtual-appliance.html

Config has the permissions to do this: