Unable to load the views in monitoring tab

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

Unable to see the 'Views' in the 'Dashboard' and 'monitoring' tabs and a blank white screen is showing when clicking on the 'Quick View' tab.

 

Also see the below errors:

Authenticating with EEM..Exception in thread "m_hbthread" java.lang.NullPointerException
        at com.ca.eiam.SafeCache$HeartBeat.run(SafeCache.java:2311)
...

E410020 Unexpected error. See log details.:
Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException: Transaction aborted when accessing versioned row in table 'dbo.MON_SERVER' in database 'Autosys_WCC_TST_NEW'. Requested versioned row was not found. Your tempdb is probably out of space. Please refer to BOL on how to configure tempdb for versioning.
Error Code: 3958
Call: SELECT "ID", "DTYPE", "ALARM_CREATE_TIME", "ALARM_STATUS_TIME", "FILTER_COUNT", "HOSTNAME", "INSTANCE", "JOB_CREATE_TIME", "JOB_DELETE_TIME", "JOB_END_TIME", "JOB_NEXT_START_TIME", "JOB_START_TIME", "JOB_STATUS_TIME", "JOB_UPDATE_TIME", "LONG_STATUS", "NAME", "PORT", "STATUS_TIME", "TYPE", "VERSION", "STATUS_ID", "JOBSTREAM_NAME" FROM "MON_SERVER"
Query: ReadAllQuery(name="Server.findAll" referenceClass=Server sql="SELECT "ID", "DTYPE", "ALARM_CREATE_TIME", "ALARM_STATUS_TIME", "FILTER_COUNT", "HOSTNAME", "INSTANCE", "JOB_CREATE_TIME", "JOB_DELETE_TIME", "JOB_END_TIME", "JOB_NEXT_START_TIME", "JOB_START_TIME", "JOB_STATUS_TIME", "JOB_UPDATE_TIME", "LONG_STATUS", "NAME", "PORT", "STATUS_TIME", "TYPE", "VERSION", "STATUS_ID", "JOBSTREAM_NAME" FROM "MON_SERVER"")

Environment

Release : 11.4.7

Component : CA Workload Control Center

Cause

tempdb is out of space

Resolution

DBA cleared the tempdb.