Clarity SaaS - Unable to connect to SFTP folder

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Connection to the SFTP folder has been possible manually.
But when trying to connect through a third-party software such as ConnectM, the connection does not work. How to proceed?

Environment

All supported.

Resolution

1. Successful manual connection indicates that the SFTP credentials provided are working correctly.
2. Check the SFTP connection directly from the server trying to make the connection.
3. Check the network route from the third-party software to the SFTP server.
4. Check for the logs of the third-party software to understand the exact error message.