Memory Leak in xFlow server

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

We saw that a java.exe process allocating over 2.5Gb om memory. It seems to be one of the xFlow microservices as the process was terminated when xFlow was stopped.

Java heap dump is attached. I have analyzed it with Eclipse MAT but cannot see the problem. The memory footprint was 2.5Gb, the dump is around 900Mb and the analyze in Eclipse MAT seems to show the live information about 90Mb and not the overhead/other references. Please advise.

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

Issue was due to antivirus.  An exception needed to be placed for the AV with regards to xFlow.