False High Aggregate Memory Utilization

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

False High Aggregate Memory Utilization Showing in CA UIM.

 

SNMPcollector.log:-

===============

 [TemplateApplier1, snmpcollector] Found template map for device xx.xx.xx.xx
 [TemplateApplier1, snmpcollector] TemplateSynchronizer: turning off metrics configured in deactivated or deleted template(s) WBSDC
 [TemplateApplier1, snmpcollector] TemplateSynchronizer: turning off metrics configured in deactivated or deleted template(s) New-CHeckpoint
 [TemplateApplier1, snmpcollector] TemplateSynchronizer: turning off metrics configured in deactivated or deleted template(s) Network

 

Environment

UIM 9.0.2

SNMPCOLLECTOR  4.04T5

Resolution

Follow the below step:-

1- stop snmpCollector and baseline engine at hub where reside the snmpCollector that monitor devices that display incorrect alarm at Alarm Subsistem
2- stop baseline engine at Primary Hub 
3- At primary hub, moved to a safe place all files and subdirectories under path \Nimsoft\probes\slm\baseline_engine\cache_dir leaving \Nimsoft\probes\slm\baseline_engine\cache_dir folder empty 
4- Restart Baseline_engine on primary hub 
5- Restart snmpCollector that monitor devices that display incorrect alarm at Alarm Subsystem
6- Restart the other baseline_engines that remained down and restarted all snmpCollector to force baseline information be regenerated.
7- In case that you use other probe that use baseline to calculate alarm you need to restart it also.