Rally Error - "Our service is experiencing errors. Please try again" while trying to pin things

Products

• Rally SaaS

Issue/Introduction

Users receiving errors "Our service is experiencing errors. Please try again" while trying to pin things. 

 

 

 

 

Environment

Release : SAAS

Component : AGILE CENTRAL

Cause

This issue occurs when there is an issue with your Chrome browser, Cache, & cookies or when chrome updates restart is required.

This is a browser-specific error.

Resolution

1. Clear the browser Cache & Cookies 

Steps to clear browser cache in  chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

2. Reset Chrome settings to default

1. On your computer, open Chrome.
2. At the top right, click More. Settings.
3. At the bottom, click Advanced. Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults. Reset Settings. Windows: Under "Reset and cleanup,” click Reset Settings. Reset Settings.

3. Always check for notifications because the browser notify users to restart to apply pending updates
To learn more: https://support.google.com/chrome/a/answer/7679871?hl=en