Blank Page Error when Creating Password Policy in Admin Console - Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

Administrators may observe a blank page when attempting to create or modify a password policy within the Identity Manager Administration Console. This issue typically prevents the policy configuration interface from rendering correctly and is often linked to data inconsistencies in the environment's role and task definitions.

Environment

Identity Manager 14.x

Cause

The blank page error is caused by corruption or missing configuration objects within the roles and tasks definitions for the environment. This prevents the console from loading the required UI components associated with password policy management.

Resolution

1. Backup Environment: Before proceeding, ensure a full backup of the existing Identity Manager environment is taken to prevent data loss.
2. Verify Corruption: Check the server.log for initialization errors or exceptions related to password policy rendering.
3. Import Roles/Tasks:
   • Navigate to the Management Console and select the target environment.
   • Import the roles.xml file from a known working environment or a baseline backup.
   • Alternatively, import only the specific password policy objects from the roles.xml of a default environment if a full role import is not desired.
4. Validate Fix: Clear the browser cache, restart the Identity Manager services, and attempt to create a password policy again.

Additional Information

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.