No Clarity logs files in GCP environment

Products

• Clarity PPM SaaS

Issue/Introduction

In a SaaS environment while checking the logs, we see that no log file information is displayed.
How can I see the logs?

Environment

Release : 15.9

Component : CA PPM SAAS APPLICATION

Resolution

Navigate to Clarity Log viewer page which can be accessed by specifying security.logs in the Clarity URL:

Access the app-ca.log or other Clarity Logs

In the GCP environments there is a checkbox labelled 'Active only'.
If this is already checked then proceed to un-check it so logs get displayed.