Unable to access Catalyst Registry page

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

From the Dashboard/Administration pages for the SOI Manager, there is an option to access the "Catalyst Registry"

When you try to open this section, the  following message is displayed:

    HTTP Status 404 – Not Found

    Type Status Report
    Message ProxyServlet: /registry/carbon/admin/login.jsp
    Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.

    Apache Tomcat Version X

..

Environment

Affected versions: SOI 4.2 CU1, CU2, CU3, SOI 4.3 base

Resolution

This is fixed in SOI 4.2 CU4 and SOI 4.3 CU1

Here is a potential workaround:

Apply the following steps to manually update this file on the SOI Manager server:

1. Stop "CA SOI Application Server" Service on the SOI Manager
2. Edit \SOI\tomcategistry\topology\physical\node0\sor\syncfilters\alert_filter.xml file
3. Add the following line in the <action> section
<mdr productName="CA:00050" /> <!-- NIMSOFT -->
Ex:
<action defaultBehavior="drop">
<send>
<mdr productName="CA:00003" /> <!-- NSM-DSM -->
<mdr productName="CA:00005" /> <!-- SPIM -->
<mdr productName="CA:00031" /> <!-- SCOM -->
<mdr productName="CA:00050" /> <!-- NIMSOFT -->
</send>
</action>
4. Run "Registryloader.bat" command from \SOI\tomcategistry folder command prompt
5. Start the "CA SOI Application Server" service