messagegtw Connection reset by peer: socket write error

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Messagegtw.log  alert

Subscribing queue: UIM_ServiceNow Session error

Tracing when the above alert came in, Nov 19th at 19:20:29  the log has the following entries;

 at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:169)
 at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123)
Caused by: (2) communication error, Error when trying to send on session (S) com.nimsoft.nimbus.NimServerSession(Socket[addr=/<hostIP>,port=48002,localport=57331]): Connection reset by peer: socket write error
 at com.nimsoft.nimbus.NimSessionBase.send(NimSessionBase.java:811)
 at com.nimsoft.nimbus.NimSessionBase.sendReply(NimSessionBase.java:727)
 at com.ca.uim.agileops.gateways.common.UimMessageListener.processIncomingMessages(UimMessageListener.java:342)
 ... 10 more
Caused by: java.net.SocketException: Connection reset by peer: socket write error
 at java.net.SocketOutputStream.socketWrite0(Native Method)
 at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:111)
 at java.net.SocketOutputStream.write(SocketOutputStream.java:155)
 at com.nimsoft.nimbus.NimSessionBase.send(NimSessionBase.java:801)
 ... 12 more

Nov 19 19:20:22:904 [/UIM_ServiceNow, messagegtw] Exception in NimServerSessionThread.run.  Closing session.
Nov 19 19:20:22:904 [/UIM_ServiceNow, messagegtw] (2) communication error, Error when trying to send on session (S) com.nimsoft.nimbus.NimServerSession(Socket[addr=/<hostIP>,port=48002,localport=57331]): Connection reset by peer: socket write error

 at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:216)
 at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:169)
 at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123)
Caused by: java.net.SocketException: Connection reset by peer: socket write error
 at java.net.SocketOutputStream.socketWrite0(Native Method)
 at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:111)
 at java.net.SocketOutputStream.write(SocketOutputStream.java:155)
 at com.nimsoft.nimbus.NimSessionBase.send(NimSessionBase.java:801)
 ... 8 more

Nov 19 19:20:28:739 [Timer-1, messagegtw] UimMessageListener.attachToQueue:83: UIM queue subscription lost. Closing it...
Nov 19 19:20:28:739 [Timer-1, messagegtw] UimMessageListener.attachToQueue:88: Reinitializing UIM queue subscription
Nov 19 19:20:28:739 [Timer-1, messagegtw] UimMessageListener.attachToQueue:101: Subscribing for queue UIM_ServiceNow
Nov 19 19:20:49:768 [Timer-1, messagegtw] (80) Session error, Unable to open a client session for <hostIP>:48002: Connection timed out: connect
 at com.nimsoft.nimbus.NimClientSession.<init>(NimClientSession.java:66)
 at com.nimsoft.nimbus.NimSubscribe.subscribeForQueue(NimSubscribe.java:224)
 at com.ca.uim.agileops.gateways.common.UimMessageListener.attachToQueue(UimMessageListener.java:103)
 at com.ca.uim.agileops.gateways.common.UimMessageListener.access$100(UimMessageListener.java:37)
 at com.ca.uim.agileops.gateways.common.UimMessageListener$1.run(UimMessageListener.java:211)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
Caused by: java.net.ConnectException: Connection timed out: connect
 at java.net.DualStackPlainSocketImpl.connect0(Native Method)

Environment

Release: 20.1
Component: messagegtw

Cause

Network latency or connection issue.

Resolution

Review network connections.