URT fails with Error: UDE-00018: Data Pump client is incompatible with database version 12.1.0.2.0
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URT fails with Error: UDE-00018: Data Pump client is incompatible with database version 12.1.0.2.0
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Article ID: 204319
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Updated On: 10-10-2023
Products
Data Loss PreventionData Loss Prevention Enforce
Issue/Introduction
When running the Data Loss Prevention Update Readiness Tool (URT) to upgrade to the latest version of DLP, the October 2020 URT fails with these errors.
Error - UDE-00018: Data Pump client is incompatible with database version 12.1.0.2.0
Error: UpdateReadinessTool failed to run.
Environment
Release: Symantec Data Loss Prevention (DLP) 14.6 (or other versions) to DLP 15.x.
Component: Update Readiness Tool and the Oracle client
Oracle database version: 12.1.0.2.0 Enterprise
Oracle client version: 12.2.0.1.0
Cause
There is a version mismatch between the Oracle database and the Oracle client.
Resolution
Download and install the 12.1 version of the Oracle client.
Enterprise Oracle users: Download the client directly from Oracle.
Standard Oracle users. If you purchased Oracle from Broadcom/Symantec, download the client from the Broadcom support portal.