We triggered a process from ROC console which is showing "waiting for previous process to finish" message however the same process is running via Automation Studio. Please find the attached screenshot and also can we have a web-ex session to check on this issue.
Release : 6.6,6.7
Component : CA RELEASE AUTOMATION RELEASE OPERATIONS CENTER
While debugging we noticed that web-socket connection was getting status code of 403 as mentioned below
URL pattern: http://NAC-URL/datamanagement/websocket/969/okwrtpua/xhr_send?t=1606467237006
Error: HTTP Status 403 - Invalid CSRF Token 'null' was found on the request parameter '_csrf' or header 'X-CSRF-TOKEN'.
Further debugging it was identified that there was some restriction been imposed on server running NAC, to restrict connection on ws:/ protocol and the connection request is going for wss://, which is getting status code of 403
Please try to use HTTPS while accessing ROC and it will result in CSRF token generated for secure connection and will be used in wss connection.