Process is not running via ROC console and working via Automation Studio
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Process is not running via ROC console and working via Automation Studio

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Article ID: 204282

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

We triggered a process from ROC console which is showing "waiting for previous process to finish" message however the same process is running via Automation Studio. Please find the attached screenshot and also can we have a web-ex session to check on this issue. 

Environment

Release : 6.6,6.7

Component : CA RELEASE AUTOMATION RELEASE OPERATIONS CENTER

Cause

While debugging we noticed that web-socket connection was getting status code of 403 as mentioned below

URL pattern: http://NAC-URL/datamanagement/websocket/969/okwrtpua/xhr_send?t=1606467237006

Error: HTTP Status 403 - Invalid CSRF Token 'null' was found on the request parameter '_csrf' or header 'X-CSRF-TOKEN'.

Further debugging it was identified that there was some restriction been imposed on server running NAC, to restrict connection on ws:/ protocol and the connection request is going for wss://, which is getting status code of 403

 

 

Resolution

Please try to use HTTPS while accessing ROC and it will result in CSRF token generated for secure connection and will be used in wss connection.