Remove Proxy for a Clarity User
Article ID: 204189
Updated On:
Products
Issue/Introduction
A user has left the organization, but did not remove the proxy under the Account Settings - Proxy tab.
How can the user's proxy settings be set to 'Do not use a proxy' if that user is no longer available to login and update it via the UI?
Environment
Release : All
Component : CA PPM Administration
Resolution
Login as that user (by temporarily activating and changing its password) and change this setting via the UI.
If it is not possible to login as that user:
On Premise:
Run the following query in the database:
UPDATE CMN_SEC_USERS SET USE_PROXY = 0 WHERE ID = <internal user ID>;
Then flush the Clarity cache.
If you would also like to remove the proxy start/end date and proxy user that is currently set, run this query instead, and flush Clarity server cache:
UPDATE CMN_SEC_USERS SET USE_PROXY = 0, START_DATE = NULL, END_DATE = NULL, PROXY_USER_ID = NULL WHERE ID = <internal user ID>;
SaaS:
Please open a Support case.
Additional Information
Please see KB 98199: Flush Clarity Server Cache for steps on how to flush the Clarity cache.
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