Odata does not start

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

After the NFA upgrade, the Odata service does not start.

Odata log says a file is not found, but it is present in the filesystem:

java.io.FileNotFoundException: Value_set_by_InstallAnywhere\OData\bin\odata-services.odataquery.war

Environment

Component : NQRPTA - REPORTERANALYZER

Cause

More than likely the root cause here was the installer not being "run as administrator". Even though the files were laid down, the software was looking for a directory named "Value_set_by_InstallAnywhere". This is normally replaced during the install/upgrade process

Resolution

This directory for the odata-services.odataquery.war file is set in the x:\CA\NFA\DBUsers\ReporterAnalyzer.ini file.

Ensure that ReporterAnalyzer.NFAInstallPath line is set to the correct drive and install path. Try to start the OData service again afterwards.