DX OI Integration - OIConnector failing to connect when NetOps Portal user's password changes or expire
Article ID: 204144
Updated On:
Products
Issue/Introduction
After changing the admin's user password on NetOps Portal because it is expired, the OIConnector cannot connect to NetOps Portal anymore.
In the OIConnector.log file (from <OIConnector_home>/logs) can see these messages:
....
ERROR [2020-11-27 12:42:12,213] [WrapperSimpleAppMain] [OIIntegration] - [EVENT UNSPECIFIED Anonymous:null@unknown -> /com.ca.im.oinet.connector.OIIntegration] No response from webservice - unable to configure data sources
WARN [2020-11-27 12:42:12,230] [WrapperSimpleAppMain] [OIIntegration] - [EVENT UNSPECIFIED Anonymous:null@unknown -> /com.ca.im.oinet.connector.OIIntegration] Unable to determine CA Performance Center version
....
and in PCService.log on NetOps Portal server:
....
ERROR | qtp19190116-38180 | 2020-11-27 12:42:12,138 | com.ca.im.portal.services.util.BasicAuthInterceptor
| HTTP 403: User=admin, enabled=true, requestURI=/pc/center/webservice/status/registration
ERROR | qtp19190116-38236 | 2020-11-27 12:42:12,182 | com.ca.im.portal.services.util.BasicAuthInterceptor
| HTTP 403: User=admin, enabled=true, requestURI=/pc/center/webservice/status/registration
ERROR | qtp19190116-38180 | 2020-11-27 12:42:12,209 | com.ca.im.portal.services.util.BasicAuthInterceptor
| HTTP 403: User=admin, enabled=true, requestURI=/pc/center/webservice/datasources
....
Environment
Release : All supported versions
Cause
Changing the password on NetOps Portal side will brake the connection between OIConnector and NetOps Portal because the new password is not getting changed on the <OIConnector_installation>\conf\config.xml file.
Resolution
There is a password hash in the OIConnector_installation\conf\config.xml file for the NetOps Portal user and password. This needs to be updated accordingly.
Use an "Encode/Decode" tool to encode the new password from NetOps Portal and paste that encoded password in the OIConnector config.xml file. For example this tool can be used: https://www.base64encode.org/
Refer to Update the NetOps Portal Credentials for detailed steps.
Additional Information
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