Users facing issue in extracting Project data from Clarity Modern UI. When trying to export to CSV it shows us message like "Export in Progress. Download will be available in notifications" and there was no export file generated.
The same export when done in classic clarity or small subset of records the export file is saved immediately.
Clarity PPM 15.9 and supported releases.
This working as designed and if you are not seeing the notification on the bell Icon on Modern UX it s due to your Account Settings for Notification
The export to excel design is different for clarity new UX when compared to clarity classic UI. The behavior when exporting rows above 500 then the export will work in the background, it is not that application is failed to process the export.
The following explains the expected export to excel functionality:
The reason reports and Jobs Alert is checked because when the export to csv is larger than 500 record there is a job called Export to CSV that triggers automatically
Once the job is completed, you can click on the job instance and you will see the Export Download link in the job log entries and you can copy and paste the link in the browser and file will get downloaded.
Also on the modern UX it will show the notification in the bell Icon as the file is now ready to be downloaded and you can click on the notification to download the file and delete the notification too by clicking on the bin icon once on the notification
Please refer to the export to excel CSV guidelines mentioned as per the product documentation references.