Migrating ITPAM to a new server

Products

• CA Process Automation Base
• CA Service Desk Manager
• CA Service Catalog
• CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to migrate/copy an ITPAM server to an entirely new server?

For example, existing ITPAM server is running release 4.3 on Windows Server 2016.  Idea is to migrate/copy the ITPAM server to a new Windows Server 2019 server

Environment

ITPAM 4.x

Resolution

There is no supported process for migrating ITPAM from one set of servers to another.

If you point a new ITPAM install at an existing database, it will find the library of process instances, but all of the instance runs have a Orchestrators UUID attached and will only run if that UUID matches. This will cause all running instances to hang in their current state.

The best option would be to setup these two (2) new servers as cluster nodes.  Once it has been verified that the new servers are working and executing processes, shut down the original two (2) orchestrators.  This will register the new orchestrators with the existing UUID and allow existing instances to run on the new ITPAM servers.

In short, one will need to install a new ITPAM node on the new server, then decommission the old ITPAM node.

Additional Information

Install a Cluster Node for an Orchestrator