ITPAM Server Migration regarding

Products

• CA Process Automation Base

Issue/Introduction

Hello, Currently we have two ITPAM server with windows 2012 r2 and there is a plan to build the new servers for ITPAM. And we have a lots of runbook going with these two servers, so we need to migrate existing itpam workplace to new one. By the immediate effect, please someone can help this out.

Environment

Release : 4.0

Component : Process Automation

Resolution

There is no supported process for migrating from one set of servers to another. If you point a new ITPAM install at an existing database it will find the library of process instances, but all of the instance runs have a Orchestrators UUID attached and will only run if that UUID matches. This will cause all running instances hang in their current state.

The best option would be to setup these 2 new servers as Cluster Nodes, once sure those new systems are working and executing processes shut down the 2 original orchestrators.
This will register the new orchestrators with the existing UUID and allow existing instance to run on those new installs.