AE: Message U00005127 in WP-Server Log

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

The following kind of error messages keep appearing in the WP logs:

U00005127 Program error: the user USER/DOMAIN has no T=target and no B=base version.

U00005127 Program error: the user CLIENT/USER/DOMAIN has no T=target and no B=base version.

 

What is the reason and how can these messages be suppressed?

Environment

Release : 12.3.x

                 21.x

Component : AUTOMATION ENGINE

Cause

The user object definition seems to be corrupted in the PWP process memory, T and B fields do not apply for Users but for the ZDU referring to the target and base versions to perform the AE upgrade.

Resolution

The issue was caused by a PWP corrupted memory, to fix the problem, simply move the PWP role to a different WP and restart the old PWP process.
The error should no longer occur.

Here are the steps to changing the role:

1. In client 0, go to the Administration Perspective and then to Automation Engine Management -> Processes and Utilization
   
2. If the column "Role" does not appear, use the drop-down arrow in the upper right of the list to add it
   
3. Note the PWP (in this example WP2).  Choose a WP that is running (based on the icon or that shows a version) and does not have a Role assigned (in this example, WP5 and 6 meet this as they are not the PWP, which is currently WP2, and do not have roles like WP1, WP3, and WP4)
   
   
   
4. Right-click one of these WPs and choose Server Mode -> Change Server mode to PWP - this may take a few seconds to a few minutes for the switch to occur and you will see the other WPs go to a blank status, then come back into the list as running, the java processes taking longer to do so
   
5. Stop and restart the original PWP - Stopping can be done from the context menu when you right-click in the Administration perspective.  Starting may need to be done from outside of the AWI as you'd normally start a WP.