Questions about Notification Templates

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Product: Clarity PPM
Keywords: Timesheets; Notification Templates

Clarity PPM provides templates for specific notifications that the system sends out to end users. These templates can be found at Administration -> Data Administration -> Notifications page. Here are some common questions that arise for the usability of these templates and answers to them.

Environment

Version: 15.9.0

Resolution

1. Is it possible to deactivate certain Notification Templates?
Answer: No. The best that can be done is to put a general text in the template body and subject, such as a full stop. This will however not stop the notifications from going out

2. Is it possible to include the actual "Notes" from Timesheets in a Notification to end users through these templates?
Answer: No. The $[Timesheet.has_notes] syntax is only a flag that sets to "True" if there is a note on a specific Timesheet for which the notification is going out.