Knowledge documents imported from the sample Knowledge Broker data do not show the images.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After importing the sample Knowledge content from Knowledge Broker (as described in the "Implementation Guide"), the images are not displayed and a red "X" is displayed in their place.

Solution:

Apply the latest Cumulative Patch for 12.7 CA SDM (Cumulative Patch 1 or later).

Environment

Release:
Component: ARGIS