Knowledge documents imported from the sample Knowledge Broker data do not show the images.
Article ID: 20400
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
After importing the sample Knowledge content from Knowledge Broker (as described in the "Implementation Guide"), the images are not displayed and a red "X" is displayed in their place.
Solution:
Apply the latest Cumulative Patch for 12.7 CA SDM (Cumulative Patch 1 or later).
Environment
Release:
Component: ARGIS
Component: ARGIS
Feedback
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