Unable to Activate ServiceNow Securlet

Products

• CASB Security Advanced

Issue/Introduction

Error: Failed to query user's information from ServiceNow.  Please contact the Symantec CloudSOC Support Team.

Cause

First and last name is a required field.

Resolution

The ServiceNow Administrator must have "Full Access" with the rest API role snc_platform_rest_api_access.

The Administrator must have a First name and Last name populated. Also an email address that matches the CloudSOC sysadmin used in the activation.