Unable to Activate ServiceNow Securlet

Products

• CASB Security Advanced

Issue/Introduction

Error: Failed to query user's information from ServiceNow.  Please contact the Symantec CloudSOC Support Team.

Cause

First and Last name are required fields.

Resolution

The ServiceNow Administrator must have "Full Access" with the rest API role snc_platform_rest_api_access.

The Administrator must have a First name and Last name populated. Also an email address that matches the CloudSOC sysadmin used in the activation.

Additional Information

ServiceNow Securlet prerequisites