Admin user can not login into portal after fresh installation

Products

• CA API Developer Portal

Issue/Introduction

After installing API Portal 5.0 from scratch a tenant called tenant2 was created. The admin user is not able to login in to apim.<DOMAIN> or into tenant2.<DOMAIN>

There was an attempt to reset the password by following this article:

https://knowledge.broadcom.com/external/article/95946/ca-api-portal-how-to-unlock-the-admin-a.html

but there are 0 records in the user_info table. 

Environment

API Portal 5.0

Resolution

This behavior can occur when the docker storage driver is not properly configured. Verify that the daemon.json file has the correct syntax.