snmpcollector template editor not open

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Hi,

When click snmpcollector template editor below error showing 

Regards,

Malay

Environment

UIM : 9.0.2

SNMPCOLLECTOR 4.03

Resolution

Please try below step:-

• Deactivate ppm/snmpcollector and baseline_engine on the snmpcollector hub.
• Rename the entire snmpcollector folder to snmpcollector_bkp, so that we have backup copies of the config files and templates. 
• Delete ppm folder.
• Rename the baseline_engine cache_dir to cache_dir_old. This clears the cache on baseline_engine. 
• Deleted ppm and snmpcollector probes from IM.
• Redeploy ppm/snmpcollector.
• Activated baseline_engine, so that the cache_dir gets recreated.
• In the newly created snmpcollector folder structure, highlighted the following files/folders and Copy/Paste these to get a backup of these in case issues arose with corruption in the files: 

snmpcollector.cfg 
bulk_config 

 

• Replace snmpcollector,cfg and bulk_config with the backups in the new folder structure. 
• Deactivate/activate snmpcollector for the files to take effect.
• Sign out and back into Admin Console.
• It may also be necessary to clear the browser cache for the issue to be corrected.